Upon receipt of returned merchandise, ZAIMARA reserves the right to deny a refund or make exchange if the item/s do not meet the following requirements: Please be aware that refunds will be issued only for properly returned items. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. (Headquarters of ZAIMARA Ltd is located in Malta) Please ship the item/s back to our logistics centre at: In case those customs charges are not paid DHL Express will not deliver your order and your purchase will not be refunded.

Please note that when ordering from the United Kingdom customers are responsible for paying additional customs and import charges which will be collected by DHL Express. Also, please be advised that the original shipping costs (fixed shipping fee of 25 EUR) will be deducted from the issued refund amount. Please be advised that you will be responsible for paying the shipping costs for returning/exchanging your item/s. Once you have notified us regarding your wish to return or exchange your purchased item/s you must return the item/s within 14 days. In case you would like to return or exchange your purchased item/s, please contact our customer service team within 14 days from the date that you received your order at prior to sending back your item/s. All orders are delivered by DHL Express courierĭue to COVID-19 all returns and exchanges from outside of European Union are suspended.

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